Current Vacancies
At Ability we focus on ability, not disability. Do you share our values and have a positive attitude? If so, you could make a real difference to the lives of vulnerable adults in your area who need care or support to be able to live more independently.
Empathy, communication skills and team work are vital for our roles along with your positive “can do” attitude and commitment to the highest standards of customer service. We offer a culture of support and leadership, extensive training, health care scheme and contributory pension. We value the diversity of our workforce and encourage applications from all sections of the community.
With the cost of living crisis evolving every day, you may be in a situation where you are facing uncertain times and currently worrying about how to make ends meet, or in a position where you want and can help the most vulnerable people in your community.
Ability have a positive solution – we are hiring!
To ensure we can continue to deliver care and support to our vulnerable customers, we are looking for people who have a positive can-do attitude and are available to start immediately.
Vacancy Type
Housing |
Care & Support |
Head Office |
Housing
Customer Service Advisor – reference CSA052026
Are you passionate about delivering excellent customer service? Can you demonstrate patience and empathy with people who may need us to go the extra mile? If so, then this could be the role for you.
This is a very exciting time to be joining Ability Housing Association as we deliver our Customer Strategy within our in-house Contact Centre. We are seeking an enthusiastic and courteous individual to join our team with a commitment to delivering an excellent service to our customers.
This is a busy and varied role in which you will act as a first point of contact for our customers and stakeholders, responding to housing and repair-related queries. Every day can create a new challenge.
You will be dealing with tenants, colleagues from across the organization, and staff from other close business partners, helping and escalating queries to the relevant department or Contractor as appropriate.
Experience in the social housing sector is desirable, although we will consider applications from other sectors, as full training will be provided. You should have excellent verbal and written communication skills and be proficient in the use of Microsoft Office as you will be handling queries through a range of channels. Previous experience using a CRM system would also be ideal.
If you feel you like you have what we are looking for and are keen to make a difference in the lives of those who need our support, please do get in touch with us.
Permanent position.
Salary: £28,285.45
Support Worker, Woking – reference WOKSW062021
Ability Care & Support provides support to vulnerable adults within the Woking area with learning difficulties/mental health and physical or sensory impairments. We are looking for a Support Workers to join our friendly team on a full-time basis, providing care and support to help our customers make the most of their abilities and support them to live independently. As well as genuine job satisfaction, we can also offer flexible working arrangements. The hours you work will depend on our customers’ needs but we agree these with you upfront. Working as part of a team you will work shifts over a 7-day period which includes weekends, bank holidays and sleep-ins. Applicants should also be aware the activity of providing personal care is required for a number of our customers.
Vacancies details
We have 3 Full time and 1 Part time vacancies at Rosedene House in Woking , Surrey, for a permanent position, working full time, 40 hours per week and Part time hours variable. The successful candidates need to be able to be part of rolling rota, covering days, evenings, weekends, bank holidays and sleep-ins.
Benefits Ability offer:
- Excellent hourly rates of pay
- On the Job and E learning training provided.
- Company cash back healthcare scheme on completion of probation
- Life insurance
- Refer a Friend Scheme – Earn cash rewards
- Accruable Holiday entitlement in addition to your hourly pay rate for Zero Hours and Casuals
- Flexible shifts that meet the needs of our customers, on a full-time/part time or bank basis
- 30 days annual leave (inclusive of bank holidays)
- Contributory pension scheme
Requirements for Support Worker
- Right to work in the UK – documents such as passport and national insurance number.
- Driving licence/access to a car is desirable due to the community support. We support travel by paying a mileage allowance of up to 45p per mile
- The ability to work on a shift basis including days, evenings, weekends, waking nights and overnight sleep-ins
- Provide personal care, where required to our customers
- Administer and monitor medication
- Have clear communication skills
- Be able to record and report effectively
The hours you work will depend on our customer needs but we will agree these with you in advance.
Salary – £26,507.98 – 40 hour week (£12.71ph)
This post requires employment references and clearance by the Disclosure & Barring Service.
Due to the large number of applications we receive, we are unfortunately not able to contact all applicants. If you have not heard from us within 2 weeks of submitting your application, you should assume that on this occasion, your application has not been successful.
Head Office
Building Surveyor – Hybrid location – reference BSU042026
Ability Housing is a not-for-profit organisation dedicated to providing high-quality, accessible, and sustainable homes for people who need them. We focus on enabling independence and improving quality of life, and we are proud of the positive impact our properties have in communities across the South of England.
As we continue to invest in and maintain safe, modern, and energy-efficient homes, we are looking for a skilled Building Surveyor to join our friendly and purpose-driven team.
The Role
As a Building Surveyor at Ability Housing, you’ll play a key part in managing the condition, safety, and ongoing improvement of our property portfolio.
You will:
- Carry out property inspections, stock condition surveys, and diagnostic assessments
- Produce clear technical reports and specifications for repairs, planned works, and adaptations
- Manage contractors, oversee works on site, and ensure compliance with regulations and internal standards
- Support residents by resolving property issues and providing professional advice
- Contribute to planned maintenance programmes and sustainability initiatives
- Ensure health and safety, compliance, and quality assurance across all projects
- Ensure expedient and cost effective Void turn around
This is a fantastic opportunity for someone who enjoys a mix of technical work, problem-solving, and making a genuine difference to residents’ lives.
About You
- We’re looking for someone who is:#
- Professionally qualified or working towards a relevant surveying qualification (e.g., RICS, CIOB)
- Experienced in property maintenance, building surveying, or construction within social housing or a similar environment
- Confident producing technical specifications, reports, and costings
- Knowledgeable in building pathology, construction legislation, and health & safety
- Customer-focused, organised, and able to manage multiple priorities
- A strong communicator who works well with colleagues, contractors, and residents
- A full driving licence is essential, as frequent travel between sites will be required.
What We Offer
- Competitive salary and generous benefits package
- 25+ days annual leave plus bank holidays
- Flexible working arrangements
- Pension scheme
- Training and professional development support
- A supportive, inclusive, and values-led working culture
- The chance to make a real difference every day
Salary – c£50k p/a
Contract is full time permanent
How to Apply
If you’re passionate about delivering high-quality homes and want to be part of an organisation that cares deeply about its team and its residents, we’d love to hear from you.