How we are doing

CEO Jeff SkippJeff Skipp

It has been a busy and exciting year at Ability. We reviewed some of our work, to ensure we provide the best possible service to customers and we made some changes as a result.

We are now delivering our repairs service in a new and better way – by using contractors who are local to our different areas. This should also reduce our costs as the contractors are likely to spend less time travelling between jobs.

We checked how well we meet our health & safety responsibilities. This has always been our top priority, but we wanted to double-check following the Grenfell Tower fire.

Combining with another charity, we began planning a new supported housing scheme on the south coast, for people with autism.

We introduced computer-based e-learning training for our care & support staff which has proved to be so convenient that staff now take more courses.

Our new care & support quality system helps us monitor our performance and makes sure we meet the requirements of our regulators, the Care Quality Commission. It also helps to show where we need to improve.

Over the next 12 months, we plan to expand our care & support services, so that we can support more people to be independent. We will make sure our new repairs service delivers the improvements we expect and we will take forward our plans for the new autism service.