Complaints & compliments

Your feedback is important to us

Our customers are at the heart of everything we do. We want to hear your ideas and suggestions, so we can give you the best possible service.

Please let us know if you think our service has been poor, but don’t forget to tell us about times when our service has been good too. Your feedback will help us to keep getting things right and point to areas where we need to improve.

The easiest and best way to contact us with your complaint or compliment is by talking to your Support Worker or Housing Services Officer.

Before proceeding see this guide on how to self-assess a complaint.

Complaints-Self-Assessment Criteria-22-23.pdf (302k)

You could also:

  • send an email
  • write to: Complaints, Ability Housing Association, The Coach House, Gresham Road, Staines, TW18 2AE, or
  • complete the online form below.

Complaints and compliments form

Complaints policy and procedure.