Privacy & cookies

What cookies are

Like most websites, this site uses ‘cookies’. These are tiny files that are downloaded to your computer, to improve your experience. This page describes:

  • the information they gather and download back to us
  • how we use the information, and
  • why we sometimes need to store these cookies.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How we use cookies

Surveys – If we run an on-line survey, we may use cookies to remember who took part, or to give you the results.

Forms – If you fill in one of our online forms, we may keep your user details so that we can get back to you.

Using your preferences – If you set up preferences about how our website runs when you use it, we will use cookies to remember this.

Third party cookies – In special cases, we may use cookies provided by a trusted other source.

  • We use Google Analytics to check how you use the website, to help us improve it. We may use cookies to track things like how long you spend on the site and which pages you visit. For more information, see the official Google Analytics page.

We may use content on our website that comes from somewhere else. For example, we might include a map from Google Maps, or a link to YouTube or Vimeo or Flickr. Check their websites for information about their use of cookies.

How you can disable cookies

You can choose to stop us from storing cookies with your information, by disabling them. You would just need to adjust the settings on your browser. Click ‘Help’ on your browser to find out more.

However, we recommend that you don’t do this, because it might completely disable the way you want to use this website.


When completing forms on this site you may be asked for personal information. In providing this information you are giving your consent to Ability storing and processing this information.

Information may be collected:

  • to fulfil your request for information or services
  • as input to improving our site
  • as part of the process of consultation

Ability Housing Association is the controller of personal information for the purposes of the GDPR. The data controller is responsible for deciding how your information is used and ensuring it is private and secure.

To contact the data administrator write to:

The Data Protection Officer
Ability Housing Association
The Coach House
Gresham Road
TW18 2AE