How are we doing?

Our achievements in 2015

Care & Support:

  • The Care Quality Commission (CQC) visited our registered services and found them all fully compliant.
  • We won new support contracts in Waterlooville and Havant.
  • In Reading, our yourAbility service is now recognised as a ‘gold standard’ provider.

New homes:

  • We provided 14 self-contained homes for people with mental health problems in Bexhill-on-Sea.
  • We provided 14, short-term, move-on, self-contained homes for people with mental health problems in Hayes.
  • We provided 14 self-contained homes for people with learning disabilities or mental health problems in Woking.

Repairs and maintenance:

  • We upgraded 12 kitchens and 11 bathrooms as part of our planned works programme.
  • We met all our health, safety and repairs obligations as a landlord.
  • We are now letting our empty homes three times faster than before.

Customer involvement:

  • The Customer Panel visited our contractor’s head office in May.
  • Customers from the Q-Team visited our new services in Waterlooville and Hayes.
  • Customers have been involved in recruiting new staff, including the Operations Director and Housing Manager.