Current Vacancies

At Ability we focus on ability, not disability. Do you share our values and have a positive attitude? If so, you could make a real difference to the lives of vulnerable adults in your area who need care or support to be able to live more independently.

Empathy, communication skills and team work are vital for our roles along with your positive “can do” attitude and commitment to the highest standards of customer service. We offer a culture of support and leadership, extensive training, health care scheme and contributory pension. We value the diversity of our workforce and encourage applications from all sections of the community.

With the COVID-19 situation evolving every day, you may be in a situation where you are facing uncertain times and currently worrying about how to make ends meet, or in a position where you want and can help the most vulnerable people in your community.

This is a challenging time with many businesses facing potential closures, unfortunately resulting in many people being out of work.

Ability have a positive solution – we are hiring!

To ensure we can continue to deliver care and support to our vulnerable customers, we are looking for people who have a positive can-do attitude and are available to start immediately.

During these times we will carry out shortlisting and interviews via video or telephone calls.

Vacancy Type

Housing

Housing

Care & Support

Care & Support

Ability Head Office

Head Office


Housing

Senior Customer Service Advisor – reference SCSA1221

Are you passionate about delivering excellent customer service and willing to go above and beyond to get queries resolved? Can you motivate a team to achieve the best possible results? If so, then this could be the role for you.

This is a very exciting time to be joining Ability Housing Association as we launch our new Customer Strategy and in-house Contract Centre. We are seeking an enthusiastic, empathetic, and courteous individual to join our team with a commitment to delivering an excellent service to our customers.

This is a busy varied role in which in which you will oversee two Customer Service Advisors and act as a first point of contact for our customers and stakeholders, responding to housing and repair related queries. You will be dealing with colleagues from across the organisation, directing queries to the relevant department or Contractor as appropriate.

Ideally, you will have experience in working within the social housing sector however, we will consider applications from other sectors as full training will be provided. You should experience in leading a team, have excellent verbal and written communication skills and be proficient in the use of Microsoft Office as you will be handling queries through a range of channels..

Responsible to:                     Housing Services Manager

Salary:                                    £29,000

Overall Role Objectives

  • To effectively line manage the Customer Service Advisors within Ability’s call centre, ensuring a consistently excellent customer service is delivered to all customers and stakeholders who access the service.
  • Continually look to drive improvement within the team ensuring there is adequate resource to deal with calls efficiently and where possible, queries are dealt with at first point of contact.
  • To act as the first point of contact for customers / tenants and others accessing Ability’s services by phone or email, providing customer-focused service support.
  • To provide an excellent Customer experience to all Ability Customers by taking ownership for all Customer enquiries, dealing with queries at point of contact where possible.
  • To complete accurate administration relating to all enquiries received, passing queries to relevant departments where appropriate so that Customers receive a high level of service.

Key tasks

  • Assist in the recruitment CSA’s to the customer services team
  • Plan and implement staff inductions
  • Lead, support & motivate the team assessing performance through probationary
  • Reviews, 1:2:1s and appraisals as well as identifying and addressing underperformance.
  • Undertake call monitoring and coaching with team members at regular intervals.
  • Work with our OOH service provider to ensure the service being delivered is to the required standard. Monitor and feedback on OOH calls so any service failures can be promptly addressed.
  • Organise & plan team resources effectively to ensure there is adequate cover to manage incoming calls, queries and other tasks efficiently
  • Ensure that the team provides accurate information to customers at all times.
  • Take personal responsibility for ensuring all staff within the call centre are adhering with Ability’s code of conduct, Customer Care standards and other legislation in line with GDPR.
  • Deal with customer concerns and escalations in line with Ability’s policies and procedures. Liaising with colleagues and contractors as necessary to resolve issue.
  • Provide a front line telephone and email service for Ability’s customers / tenants and others, responding in a helpful and polite manner, logging and resolving enquiries where possible.
  • To answer and respond to all Customer enquiries positively, liaising with stakeholders, partners and colleagues. Using our systems, policy and procedures to ensure accurate information is provided to our Customers at all times.
  • Establish the key elements of the Customer query to ensure first time resolution. Where needed, follow-up with colleagues or stakeholders to ensure satisfactory resolution for our Customer.
  • Ensure that accurate, comprehensive and concise notes and information relating to all Customer contact is documented on Ability’s IT system in a timely fashion.
  • Work closely with colleagues across all departments to keep up to date with Ability’s services, policies and procedures in order to provide advice and respond appropriately to queries..
  • Interrogate Ability’s customer database and other sources of information to access information about the Association’s properties, customers and their support needs updating details where required.
  • Manage Customer expectations on behalf of Ability and sign-post to other agencies where appropriate (e.g. Local Authority services, Utility Providers etc.)
  • Provide accurate information to Customers when interpreting and answering queries in regards to rent accounts.
  • Accurately diagnose repairs requests received from customers identifying the required trade and ensuring works orders are raised in line with company policy and agreed timescales.
  • Take personal responsibility for adhering to Ability’s code of conduct, Customer Care standards and other legislation in line with GDPR.
  • To immediately raise any safeguarding concerns with relevant colleagues, stakeholders and/or other agencies as appropriate.
  • Deal with correspondence, including writing to customers, and creating mail merged letters communicating other information.
  • Build and develop effective working relationships with suppliers, contractors and other external agencies involved in the delivery of services to Ability’s customers; ensure that contact information is up to date.
  • Escalate work to managers where appropriate.

This post requires employment references and clearance by the Disclosure & Barring Service.

Join us now – Apply here

Job Description


Customer Service Advisor  X 2 – reference CSA1221

Are you passionate about delivering excellent customer service and willing to go above and beyond to get queries resolved? Do you have a desire to help People? If so, then this could be the role for you.

This is a very exciting time to be joining Ability Housing Association as we launch our new Customer Strategy and in-house Contract Centre. We are seeking an enthusiastic, empathetic, and courteous individual to join our team with a commitment to delivering an excellent service to our customers.

This is a busy varied role in which you will act as a first point of contact for our customers and stakeholders, responding to housing and repair related queries. You will be dealing with colleagues from across the organisation, directing queries to the relevant department or Contractor as appropriate.

Although desirable, it is not essential for you to have repairs or housing experience and we will consider applications from other sectors as full training will be provided. You should have excellent verbal and written communication skills and be proficient in the use of Microsoft Office as you will be handling queries through a range of channels.

Responsible to:                     Senior Customer Services Advisor

Salary:                                    £23,000

Overall Role Objectives

  • To act as the first point of contact for customers / tenants and others accessing Ability’s services by phone or email, providing customer-focused service support.
  • To provide an excellent Customer experience to all Ability Customers by taking ownership for all Customer enquiries, dealing with queries at point of contact where possible.
  • To complete accurate administration relating to all enquiries received, passing queries to relevant departments where appropriate so that Customers receive a high level of service.

Key tasks

Customer services

  • Provide a front-line telephone and email service for Ability’s customers / tenants and others, responding in a helpful and polite manner, logging and resolving enquiries where possible.
  • To answer and respond to all Customer enquiries positively, liaising with stakeholders, partners and colleagues. Using our systems, policy and procedures to ensure accurate information is provided to our Customers at all times.
  • Establish the key elements of the Customer query to ensure first time resolution. Where needed, follow-up with colleagues or stakeholders to ensure satisfactory resolution for our Customer.
  • Ensure that accurate, comprehensive and concise notes and information relating to all Customer contact is documented on Ability’s IT system in a timely fashion.
  • Work closely with colleagues across all departments to keep up to date with Ability’s services, policies and procedures in order to provide advice and respond appropriately to queries.
  • Interrogate Ability’s customer database and other sources of information to access information about the Association’s properties, customers and their support needs updating details where required.
  • Manage Customer expectations on behalf of Ability and sign-post to other agencies where appropriate (e.g. Local Authority services, Utility Providers etc.)
  • Provide accurate information to Customers when interpreting and answering queries in regards to rent accounts.
  • Accurately diagnose repairs requests received from customers identifying the required trade and ensuring works orders are raised in line with company policy and agreed timescales.
  • Take personal responsibility for adhering to Ability’s code of conduct, Customer Care standards and other legislation in line with GDPR.
  • To immediately raise any safeguarding concerns with relevant colleagues, stakeholders and/or other agencies as appropriate.
  • Deal with correspondence, including writing to customers, and creating mail merged letters communicating other information.
  • Build and develop effective working relationships with suppliers, contractors and other external agencies involved in the delivery of services to Ability’s customers; ensure that contact information is up to date.
  • Escalate work to managers where appropriate.

Administrative tasks

  • Update central records and other service monitoring and administrative systems for a range of housing / tenancy management services, including the Housing Management / CRM system; log updates and make amendments to the data as required, including customer contact information; ensure that records are accurate and up to date, flagging any problems to the appropriate manager / colleague.
  • Maintain templates and produce routine letters, forms, reports and other documents.
  • Ensure that any errors or irregularities are brought to the attention of the Senior CSA or other appropriate manager.
  • Project support: participate in service improvement initiatives relating to housing / tenancy / property management, supporting the wider aims of the team/ Ability HA.
  • Ensure that operational staff are accounted for at the end of each working day in line with our lone working policy.

This post requires employment references and clearance by the Disclosure & Barring Service.

Join us now – Apply here

Job Description

 

Housing & Support Officer – reference HSORBF1021

Closing 01 Feb 2022

Are you passionate about helping people and willing to go above and beyond to deliver an excellent service? Have you worked in a housing and/or support setting and have a ‘can do’ attitude? If so, this could be the role for you.

In this post you will be looking after a patch that covers Reading, Bracknell Forest and Farnham with a total patch size of around 120 properties.

This is a varied and rewarding role which combines the provision of comprehensive housing and tenancy management services, as well as the additional support for our customers who may need to help to sustain their tenancies and achieve their personal independent living goals.

You will have the opportunity to work closely with your customers, their Care & Support staff and many other agencies.  This role is perfect for people with housing management experience who are looking for the opportunity to provide more intensive, personalised housing support services.

Although preferred, experience of working in supported housing is not essential as training and support will be provided to the right candidate including sponsorship for a CIH Level 3 Qualification subject to successful completion of probationary period.

if you feel you have the relevant skills set and can demonstrate a desire and aptitude for helping our customer group to maintain independence, then please apply.

Post requirements

  • Car driver – full clean licence and use of own car for work
  • Able to carry out property visits across the designated area
  • This post requires an enhanced DBS check (done by company)

 Benefits you will receive with this role

  • Support and Leadership
  • Training and development opportunities including CIH Level 3 sponsorship.
  • Company healthcare scheme
  • 25 days annual leave (plus bank holidays)
  • Contributory pension
  • 45p per mile

What you’ll do

  • To work as part of a team providing housing management and tenancy sustainment support services to Ability’s client group, which includes customers with learning disabilities, mental health needs and / or physical and sensory impairments.
  • To provide comprehensive housing and tenancy management services including the management of rent and service charge payments; voids and lettings; tenancy management and enforcement, including nuisance and anti-social behaviour;  estate / scheme inspections, property maintenance and health and safety issues.
  • To provide care, support and supervision to customers to help them maintain their housing and achieve their personal independent living goals.

Job Title – Housing & Support Officer

Salary – £23,663-£29,850 dependent on experience

Location – Reading, Bracknell Forest and Farnham

Hours – 35 hours per week (Monday to Friday)

Join us now – Apply here

Job Description

 

Housing & Support Officer – reference HSOBSEH012022

Closing 01 Feb 2022

Are you passionate about helping people and willing to go above and beyond to deliver an excellent service? Have you worked in a housing and/or support setting and have a ‘can do’ attitude? If so, this could be the role for you.

In this post you will be looking after a patch that covers Berkshire, Surrey and East Hampshire with a total patch size of around 120 properties.

This is a varied and rewarding role which combines the provision of comprehensive housing and tenancy management services, as well as the additional support for our customers who may need to help to sustain their tenancies and achieve their personal independent living goals.

You will have the opportunity to work closely with your customers, their Care & Support staff and many other agencies.  This role is perfect for people with housing management experience who are looking for the opportunity to provide more intensive, personalised housing support services.

Although preferred, experience of working in supported housing is not essential as training and support will be provided to the right candidate including sponsorship for a CIH Level 3 Qualification subject to successful completion of probationary period.

if you feel you have the relevant skills set and can demonstrate a desire and aptitude for helping our customer group to maintain independence, then please apply.

Post requirements

  • Car driver – full clean licence and use of own car for work
  • Able to carry out property visits across the designated area
  • This post requires an enhanced DBS check (done by company)

 Benefits you will receive with this role

  • Support and Leadership
  • Training and development opportunities including CIH Level 3 sponsership.
  • Company healthcare scheme
  • 25 days annual leave (plus bank holidays)
  • Contributory pension
  • 45p per mile

What you’ll do

  • To work as part of a team providing housing management and tenancy sustainment support services to Ability’s client group, which includes customers with learning disabilities, mental health needs and / or physical and sensory impairments.
  • To provide comprehensive housing and tenancy management services including the management of rent and service charge payments; voids and lettings; tenancy management and enforcement, including nuisance and anti-social behaviour;  estate / scheme inspections, property maintenance and health and safety issues.
  • To provide care, support and supervision to customers to help them maintain their housing and achieve their personal independent living goals.

Job Title – Housing & Support Officer

Salary – £23,663-£29,850 dependent on experience

Location – Berkshire, Surrey and East Hampshire

Hours – 35 hours per week (Monday to Friday)

Join us now – Apply here

Job Description

 

Housing Services Manager – reference HSM012022

Housing Services Manager

Closing 22nd January 2022

An exciting and challenging role has come up for a forward thinking, resourceful individual who will lead the provision of a high quality, responsive housing management service that delivers a focus on positive customer outcomes and satisfaction.

Overall Objectives:

 To lead and manage the provision of a high quality, responsive housing management and customer service that delivers and focuses on positive customer outcomes and satisfaction.

  • To lead on the management of an in-house contact centre which focusses and delivers customer excellence and is the core function in engaging with our customers.
  • To lead on resident engagement, ensuring the customer voice is central to the delivery of housing, estate management and customer services.
  • Develop and drive a performance culture with a focus on continuous improvement, accountability and personal responsibility, where the customer voice is central.
  • Lead, manage and motivate teams to achieve excellence in all activities and build strong networks across the business, with particular focus on Care & Support and Finance, ensuring that KPI’s are achieved and a value for money service is delivered.
  • Responsibility for the Housing Management Budget
  • To lead and manage the housing team to assist them to achieve optimum levels of performance and effectiveness, ensuring adequate levels of technical competence are established.
  • To ensure we meet regulatory and statutory compliance in the delivery of our Landlord duties

What we need from you:

You will have the ability to lead, manage, and develop a high performing team delivering excellent customer focused housing and customer services including tenancy management, anti-social behaviour, rent recovery, lettings, estate management and resident engagement.

You will have the ability to develop and drive a performance culture with a focus on continuous improvement and personal accountability as well as the ability to lead and motivate your team and colleagues.  You will also be able to build strong networks and working partnerships across the business, particularly with Care & Support and Finance as well as with our repair’s team.

This role is key to managing our Housing stock and ensuring we meet regulatory and statutory compliance.

If you can clearly demonstrate a “can do” approach, take personal accountability and be passionate about delivering excellent customer service then we’d like to hear from you.

We’re all working from home at the moment, however with our Head Office in Staines – Surrey, when we are in a position to return this will the main place of work for this role.

Hours: 35 Per Week (9am – 5pm Monday to Friday)

Salary: £46,000 per annum

Join us now – Apply here

Job Description

 

Care & Support

Senior Support Worker – Sessile Court – Hayes – reference SSWSC092021

Senior Support Worker – Sessile Court, Hayes
Ability Care & Support provides supported living services in Hillingdon for vulnerable adults with mental health disabilities enabling them to live more independently. We are looking to recruit a Senior Support Worker to join us on a full-time basis based from our office in Hillingdon.

The successful candidate will work as part of a motivated team, working shifts over a 7-day period which will include weekend working, waking nights, sleep in’s and bank holidays.

We are looking for someone who has experience of managing teams and be competent in carrying out all aspects of employee management including managing and organising the rotas. Good IT skills including the use of Microsoft Excel is essential.

The successful applicant will be have a “can do” attitude, be highly motivated and have a proven track record in achieving positive outcomes as well as sharing Ability’s values and behaviours.

Salary: £23,337.86 pa (inclusive of London Weighting).
Hours: 40 working per week on a shift basis.

This post requires employment references and clearance by the Disclosure & Barring Service.

Due to the large number of applications we receive, we are unfortunately not able to contact all applicants. If you have not heard from us within 2 weeks of submitting your application, you should assume that on this occasion, your application has not been successful.

Join us now – Apply here

Job Description

Team Leader – Hayes – reference TLH012022

We have an exciting new opportunity for an experienced Team Leader to join Ability Housing association primarily based at Hayes Park Lodge, Hayes

Salary: £26,500

About the role

This is a full-time position working 35 hour a week, 9-5 basis with a requirement to participate with on-call duties approximately once every two months.

You will also be responsible for team management for 121s Staff appraisal, Effective Rota management, annual leave, sickness and performance management, as well as team building and forward planning and will be responsible to the Service Manager, a typical day will involve overseeing care allocations, supervising Care & Support Workers,  supporting  SW and SSW in writing care and support plans, Risk assessments ; rota planning and shift lead responsibilities.

The following    and experience are required for the role:

As a Team Leader and senior member of staff you will be efficient, motivated and organised; being able to work to deadlines and meet set KPIs and objectives.
To be successful in this role you will have a passion for working closely with vulnerable individuals suffering from mental health issues and want to constantly promote and support our customer`s well-being.

Post requirements

  • Experience writing & reviewing care plans and risk assessments
  • Experience of Managing in supported living service
  • Experience of delivering support to vulnerable customers
  • Knowledge of housing maintenance and repairs protocols
  • Some line management experience
  • Effective staff management skills
  • To lead on the recruitment, training and development of high calibre people, in self-managing teams, delivering outstanding care and support.
  • To coach and mentor the teams in providing outstanding person-centred care.
  • To live your values and champion ours as you support our teams of Support Workers.
  • To foster our culture of person centred support , challenging one another to be the best we possibly can.
  • To lead on new referrals and assessment, working with them and their families to decide and plan for what great support looks like.
  • To put the people, we support at the centre of all our thinking, delivering great, imaginative outcomes, whatever their needs.
  • IT literate

Experience and Qualifications, you will need

  • A minimum of 2 years’ experience of working in a health and social care setting.
  • At least 2 years relevant experience in an operational management capacity in a health and social care setting
  • A knowledge and understanding of the current legal responsibilities and standards of the service, including the need for the management and delivery of person-centred services.
  • Holds or studying towards Level 5 Diploma in Leadership in Health & Social Care or the equivalent.

Benefits you will receive with this role

  •  Support and Leadership
  •  Training and development opportunities
  • Company healthcare scheme
  • 25 days annual leave (plus bank holidays)
  • Contributory pension
  • 0.45p per mile
  • Sick pay

This post requires employment references and clearance by the Disclosure & Barring Service.

Join us now – Apply here

Job Description

Support Worker – Slough– reference SWS012022

Ability Care & Support provides support to vulnerable adults within the Slough area. Slough services are a Learning Disabilities service. We are looking for a Support Workers to join our friendly team on a full-time basis, providing support recovery with a focus on supporting customers to develop community networks which support independence.

Do you want a rewarding career where you can really make a difference?

Do you have:

  • Some understanding of recovery principles and embedding the ethos of recovery into your own practice.
  • Ability to make a comprehensive assessment of an individual’s situation and needs
  • Excellent communication
  • Good organisational skills
  • Being able to work under your own initiative

If yes, join us at Ability Housing where you can be part of a friendly and inspiring team as a Support Worker.

Vacancies details

This is a permanent position, working full time, 40 hours per week. The successful candidates need to be able to be part of rolling rota, covering days, evenings, weekends, bank holidays and sleep-ins.

About the role

You will provide outcomes focused support to individuals living with mental illness or dual diagnosis, including one to one individual support and liaison with other mental health agencies on behalf of people who use our services.

You will also:

  • Work to enable individuals to self-manage their personal and domestic resources and to undertake activities of daily living.
  • Jointly develop, review, monitor and adapt person centred support and safety plans.
  • Monitor and report to senior staff on the effectiveness of support delivery
  • Contribute to the protection of individuals from the risk of abuse and harm to self and others who access our services.
  • Encourage those living with mental illness to recognise, understand and manage factors that affect their mental wellbeing and physical health
  • Empower our customers to develop the independent living skills they need, to successfully move on.

Ability Care & Support provides support to vulnerable adults within the Slough area.  We are looking for a Support Workers to join our friendly team on a full-time basis, providing support recovery with a focus on supporting customers to develop community networks which support independence.

Salary – £18,937 – 40 hours per week (£9.08ph)

Benefits you will receive with this role

  • Support and Leadership
  • Training and development opportunities
  • Company healthcare scheme
  • 30 days annual leave (included bank holidays)
  • Contributory pension
  • 45p per mile
  • Sick Pay

The hours you work will depend on our customer needs but we will agree these with you in advance.

This post requires employment references and clearance by the Disclosure & Barring Service.

Join us now – Apply here

Job Description

Support Worker – Sessile Court – Hayes – reference SWSC112021

Support Workers – Hayes

Do you want a rewarding career where you can really make a difference?

Do you have:

  • Some understanding of recovery principles and embedding the ethos of recovery into your own practice.
  • Ability to make a comprehensive assessment of an individual’s situation and needs
  • Excellent communication
  • Good organisational skills
  • Being able to work under your own initiative

If yes, join us at Ability Housing where you can be part of a friendly and inspiring team as a Support Worker.

Vacancies details

We have a vacancy at Sessile Court in Hayes, for a permanent position, working full time, 40 hours per week.   The successful candidates need to be able to be part of rolling rota, covering days, evenings, weekends, bank holidays.

About the role

You will provide outcomes focused support to individuals living with mental illness or dual diagnosis, including one to one individual support and liaison with other mental health agencies on behalf of people who use our services.

You will also:

  • Work to enable individuals to self-manage their personal and domestic resources and to undertake activities of daily living.
  • Jointly develop, review, monitor and adapt person centred support and safety plans.
  • Monitor and report to senior staff on the effectiveness of support delivery
  • Contribute to the protection of individuals from the risk of abuse and harm to self and others who access our services.
  • Encourage those living with mental illness to recognise, understand and manage factors that affect their mental wellbeing and physical health
  • Empower our customers to develop the independent living skills they need, to successfully move on.

Ability Care & Support provides support to vulnerable adults within the Hayes area with learning difficulties/mental health and physical or sensory impairments .We are looking for a Support Workers to join our friendly team on a full-time basis, providing care and support to help our customers make the most of their abilities and support them to live independently.

Salary – £21,064.56 pa – 40 hours per week (£10.10ph)

This post requires employment references and clearance by the Disclosure & Barring Service.

Due to the large number of applications we receive, we are unfortunately not able to contact all applicants. If you have not heard from us within 2 weeks of submitting your application, you should assume that on this occasion, your application has not been successful.

Join us now – Apply here

Job Description


Support Worker – Pound House – Dorking – reference SWDK072021

Support Workers – Dorking

Do you want a rewarding career where you can really make a difference?

Do you have:

  • Some understanding of recovery principles and embedding the ethos of recovery into your own practice.
  • Ability to make a comprehensive assessment of an individual’s situation and needs
  • Excellent communication
  • Good organisational skills
  • Being able to work under your own initiative

If yes, join us at Ability Housing where you can be part of a friendly and inspiring team as a Support Worker.

Vacancies details

We have 2 vacancies at Pound House in Dorking, Surrey, for a permanent position, working full time, 40 hours per week.   The successful candidates need to be able to be part of rolling rota, covering days, evenings, weekends, bank holidays and sleep-ins.

About the role

You will provide outcomes focused support to individuals living with mental illness or dual diagnosis, including one to one individual support and liaison with other mental health agencies on behalf of people who use our services.

You will also:

  • Work to enable individuals to self-manage their personal and domestic resources and to undertake activities of daily living.
  • Jointly develop, review, monitor and adapt person centred support and safety plans.
  • Monitor and report to senior staff on the effectiveness of support delivery
  • Contribute to the protection of individuals from the risk of abuse and harm to self and others who access our services.
  • Encourage those living with mental illness to recognise, understand and manage factors that affect their mental wellbeing and physical health
  • Empower our customers to develop the independent living skills they need, to successfully move on.

Ability Care & Support provides support to vulnerable adults within the Dorking area with learning difficulties/mental health and physical or sensory impairments . At this service you will provide personal care, where required to our customers. We are looking for a Support Workers to join our friendly team on a full-time basis, providing care and support to help our customers make the most of their abilities and support them to live independently.

Salary – £18,937 – 40 hours per week (£9.08ph)

This post requires employment references and clearance by the Disclosure & Barring Service.

Due to the large number of applications we receive, we are unfortunately not able to contact all applicants. If you have not heard from us within 2 weeks of submitting your application, you should assume that on this occasion, your application has not been successful.

Join us now – Apply here

Job Description

Senior Support Worker, Slough – reference SLSW072021

We focus on ability, not disability. Do you share our values and have a positive attitude? If so, you could make a real difference to the lives of vulnerable adults in your area who need some care or support to live more independently.

Ability Care & Support is looking to recruit a Senior Support Worker to contribute to the efficient and effective management of this service with support from the Team Manager, leading and coordinating a team of Support Workers to provide high quality care and support to our customers.

The position will be on a full-time basis. A level of previous management experience is required but not essential. There will be an expectation that the successful candidate will undertake management duties with respect to the team, work in accordance with the rota system in addition to ensuring the quality of support provided to customers reflects their identified outcomes. Key behaviours expected of the successful candidate include empathy, good communication skills and the ability to lead a team along with a positive “can do” attitude and commitment to the highest standards of customer service.

This role will be based in one of our Services in Slough.

Salary: £21,627.67
Hours: 40 Hours a week (Rota)

This post requires employment references and clearance by the Disclosure & Barring Service.

Due to the large number of applications we receive, we are unfortunately not able to contact all applicants. If you have not heard from us within 2 weeks of submitting your application, you should assume that on this occasion, your application has not been successful.

Thank you for your interest in Ability Housing Association and we wish you all the best during these difficult times.

Join us now – Apply here

Support Worker, Genesis House – Staines – reference SWGH072021

Ability Care & Support provides support to vulnerable adults within the Staines area. Genesis House is a Mental Health and Substance Misuse service. We are looking for a Support Workers to join our friendly team on a full-time basis, providing support recovery with a focus on supporting customers to develop community networks which support independence.

Do you want a rewarding career where you can really make a difference?

Do you have:

  • Some understanding of recovery principles and embedding the ethos of recovery into your own practice.
  • Ability to make a comprehensive assessment of an individual’s situation and needs
  • Excellent communication
  • Good organisational skills
  • Being able to work under your own initiative

If yes, join us at Ability Housing where you can be part of a friendly and inspiring team as a Support Worker.

Vacancies details

We have 2 vacancies at Genesis House in Staines, Surrey, for a permanent position, working full time, 40 hours per week.   The successful candidates need to be able to be part of rolling rota, covering days, evenings, weekends, bank holidays and sleep-ins.

About the role

You will provide outcomes focused support to individuals living with mental illness or dual diagnosis, including one to one individual support and liaison with other mental health agencies on behalf of people who use our services.

You will also:

  • Work to enable individuals to self-manage their personal and domestic resources and to undertake activities of daily living.
  • Jointly develop, review, monitor and adapt person centred support and safety plans.
  • Monitor and report to senior staff on the effectiveness of support delivery
  • Contribute to the protection of individuals from the risk of abuse and harm to self and others who access our services.
  • Encourage those living with mental illness to recognise, understand and manage factors that affect their mental wellbeing and physical health
  • Empower our customers to develop the independent living skills they need, to successfully move on.

Ability Care & Support provides support to vulnerable adults within the Staines area. Genesis House is a Mental Health and Substance Misuse service. We are looking for a Support Workers to join our friendly team on a full-time basis, providing support recovery with a focus on supporting customers to develop community networks which support independence.

Salary – £18,937 – 40 hours per week (£9.08ph)

The hours you work will depend on our customer needs but we will agree these with you in advance.

This post requires employment references and clearance by the Disclosure & Barring Service.

Due to the large number of applications we receive, we are unfortunately not able to contact all applicants. If you have not heard from us within 2 weeks of submitting your application, you should assume that on this occasion, your application has not been successful.

Join us now – Apply here

Job Description

Support Worker, Fiddlers Green Surbiton – reference FGSW0721

Support Worker – Surbiton – Fiddlers Green

Empowering customers to live rewarding and happy lives. That’s when it hits home.
We have fabulous opportunity for you to join our awesome team. You’ll support our brilliant customers who have mild to moderate learning disabilities, autism needs. We focus on ability, not disability. Do you share our values and have a positive attitude? If so, you could make a real difference to the lives of vulnerable adults in your area who need some care or support to live more independently.

Ability Care & Support provides support to vulnerable adults within the Surbiton area with learning difficulties/mental health and physical or sensory impairments. We are looking for Support Workers to join our friendly team on a full-time basis, providing care and support to help our customers make the most of their abilities and support them to live independently. As well as genuine job satisfaction, we can also offer flexible working arrangements. The hours you work will depend on our customers’ needs but we agree these with you upfront. Working as part of a team you will work shifts over a 7-day period which includes weekends, bank holidays and sleep-ins. Applicants should also be aware the activity of providing personal care is required for a number of our customers.

Benefits Ability offer:
• Excellent hourly rates of pay
• On the Job and E learning training provided.
• Company cash back healthcare scheme on completion of probation
• Life insurance
• Refer a Friend Scheme – Earn cash rewards
• Accruable Holiday entitlement in addition to your hourly pay rate for Zero Hours and Casuals
• Flexible shifts that meet the needs of our customers, on a full-time/part time or bank basis
• 30 days annual leave (inclusive of bank holidays)
• Contributory pension scheme

Requirements for Support Worker
• Right to work in the UK – documents such as passport and national insurance number.
• A driving licence/access to a car is desirable due to the community support. We support travel by paying a mileage allowance of up to 45p per mile
• The ability to work on a shift basis including days, evenings, weekends, waking nights and overnight sleep-ins
• Provide personal care, where required to our customers
• Administer and monitor medication
• Have clear communication skills
• Be able to record and report effectively

Salary – £20,292 – 40 hours per week (£9.73ph)

This post requires employment references and clearance by the Disclosure & Barring Service.

Due to the large number of applications we receive, we are unfortunately not able to contact all applicants. If you have not heard from us within 2 weeks of submitting your application, you should assume that on this occasion, your application has not been successful.

Join us now – Apply here for Full-time/Part-time

Job Description

Support Worker, Waterlooville – reference WLSW072021

Ability Care & Support provides support to vulnerable adults within the Waterlooville area with learning difficulties/mental health and physical or sensory impairments. We are looking for a Support Workers to join our friendly team on a full-time basis, providing care and support to help our customers make the most of their abilities and support them to live independently As well as genuine job satisfaction, we can also offer flexible working arrangements. The hours you work will depend on our customers’ needs but we agree these with you upfront. Working as part of a team you will work shifts over a 7-day period which includes weekends, bank holidays and sleep-ins. Applicants should also be aware the activity of providing personal care is required for a number of our customers.

Benefits Ability offer:
• Excellent hourly rates of pay
• On the Job and E learning training provided.
• Company cash back healthcare scheme on completion of probation
• Life insurance
• Refer a Friend Scheme – Earn cash rewards
• Accruable Holiday entitlement in addition to your hourly pay rate for Zero Hours and Casuals
• Flexible shifts that meet the needs of our customers, on a full-time/part time or bank basis
• 30 days annual leave (inclusive of bank holidays)
• Contributory pension scheme

Requirements for Support Worker
• Right to work in the UK – documents such as passport and national insurance number.
• A driving licence/access to a car is desirable due to the community support. We support travel by paying a mileage allowance of up to 45p per mile
• The ability to work on a shift basis including days, evenings, weekends, waking nights and overnight sleep-ins
• Provide personal care, where required to our customers
• Administer and monitor medication
• Have clear communication skills
• Be able to record and report effectively

The hours you work will depend on our customer needs but we will agree these with you in advance.

Salary – 40 Hours Per Week – £18,937 (£9.08ph)
Salary – 20 Hours Per Week – £9,468 (£9.08ph)

This post requires employment references and clearance by the Disclosure & Barring Service.

Due to the large number of applications we receive, we are unfortunately not able to contact all applicants. If you have not heard from us within 2 weeks of submitting your application, you should assume that on this occasion, your application has not been successful.

Join us now – Apply here for Full-time/Part-time

Job Description

 

Support Worker, Havant – reference HPLSW072021

x1 Support Worker Vacancy at Prospect Lane – Havant – 15 Hours Per Week

Ability Care & Support provides support to vulnerable adults within the Havant area with learning difficulties/mental health and physical or sensory impairments. We are looking for a Support Workers to join our friendly team on a full-time basis, providing care and support to help our customers make the most of their abilities and support them to live independently. As well as genuine job satisfaction, we can also offer flexible and fixed working arrangements. The hours you work will depend on our customers’ needs but we agree these with you upfront. Working as part of a team you will work weekends, bank holidays and sleep-ins. Applicants should also be aware the activity of providing personal care is required for a number of our customers.

Benefits Ability offer:
• Excellent hourly rates of pay
• On the Job and E learning training provided.
• Company cash back healthcare scheme on completion of probation
• Life insurance
• Refer a Friend Scheme – Earn cash rewards
• Accruable Holiday entitlement in addition to your hourly pay rate for Zero Hours and Casuals
• Fixed shifts that meet the needs of our customers, on a part time or bank basis
•  Annual leave is pro-rota (inclusive of bank holidays)
• Contributory pension scheme

Requirements for Support Worker
• Right to work in the UK – documents such as passport and national insurance number.
• A driving licence/access to a car is desirable due to the community support. We support travel by paying a mileage allowance of up to 45p per mile
• The ability to work on a shift basis including days, evenings, weekends, waking nights and overnight sleep-ins
• Provide personal care, where required to our customers
• Administer and monitor medication
• Have clear communication skills
• Be able to record and report effectively

Salary – 15 Hours Per Week – (£9.08ph)

Shift pattern: Saturday 2pm- 10pm, sleep in, Sunday 7am-2pm.

This post requires employment references and clearance by the Disclosure & Barring Service.

Due to the large number of applications we receive, we are unfortunately not able to contact all applicants. If you have not heard from us within 2 weeks of submitting your application, you should assume that on this occasion, your application has not been successful.

Join us now – Apply here for Part-time

Job Description

Support Worker, Hayes – reference SWHPL0721

Support Worker – Hayes Park Lodge, Hayes.

Ability Care & Support provides support to vulnerable adults within the Hayes area with learning difficulties/mental health and physical or sensory impairments. We are looking for a Support Workers to join our friendly team on a full-time basis, providing care and support to help our customers make the most of their abilities and support them to live independently. As well as genuine job satisfaction, we can also offer flexible working arrangements. The hours you work will depend on our customers’ needs but we agree these with you upfront. Working as part of a team you will work shifts over a 7-day period which includes weekends, bank holidays and sleep-ins. Applicants should also be aware the activity of providing personal care is required for a number of our customers.

Benefits Ability offer:

  • Excellent hourly rates of pay
  • On the Job and E learning training provided.
  • Company cash back healthcare scheme on completion of probation
  • Life insurance
  • Refer a Friend Scheme – Earn cash rewards
  • Accruable Holiday entitlement in addition to your hourly pay rate for Zero Hours and Casuals
  • Flexible shifts that meet the needs of our customers, on a full-time/part time or bank basis
  • 30 days annual leave (inclusive of bank holidays)
  • Contributory pension scheme

Requirements for Support Worker:

  • Right to work in the UK – documents such as passport and national insurance number.
  • A driving licence/access to a car is desirable due to the community support. We support travel by paying a mileage allowance of up to 45p per mile
  • The ability to work on a shift basis including days, evenings, weekends, waking nights and overnight sleep-ins
  • Provide personal care, where required to our customers
  • Administer and monitor medication
  • Have clear communication skills
  • Be able to record and report effectively

The hours you work will depend on our customer needs but we will agree these with you in advance.

Salary: £21,064.56 – 40 hours a week

This post requires employment references and clearance by the Disclosure & Barring Service.

Due to the large number of applications we receive, we are unfortunately not able to contact all applicants. If you have not heard from us within 2 weeks of submitting your application, you should assume that on this occasion, your application has not been successful.

Join us now – Apply here

Job Description

Support Worker, Woking – reference WOKSW062021

Ability Care & Support provides support to vulnerable adults within the Woking area with learning difficulties/mental health and physical or sensory impairments. We are looking for a Support Workers to join our friendly team on a full-time basis, providing care and support to help our customers make the most of their abilities and support them to live independently. As well as genuine job satisfaction, we can also offer flexible working arrangements. The hours you work will depend on our customers’ needs but we agree these with you upfront. Working as part of a team you will work shifts over a 7-day period which includes weekends, bank holidays and sleep-ins. Applicants should also be aware the activity of providing personal care is required for a number of our customers.

 

Vacancies details

We have 3 Full time and 1 Part time vacancies at Rosedene House in Woking , Surrey, for a permanent position, working full time, 40 hours per week and Part time hours variable. The successful candidates need to be able to be part of rolling rota, covering days, evenings, weekends, bank holidays and sleep-ins.

Benefits Ability offer:

  • Excellent hourly rates of pay
  • On the Job and E learning training provided.
  • Company cash back healthcare scheme on completion of probation
  • Life insurance
  • Refer a Friend Scheme – Earn cash rewards
  • Accruable Holiday entitlement in addition to your hourly pay rate for Zero Hours and Casuals
  • Flexible shifts that meet the needs of our customers, on a full-time/part time or bank basis
  • 30 days annual leave (inclusive of bank holidays)
  • Contributory pension scheme

Requirements for Support Worker

  • Right to work in the UK – documents such as passport and national insurance number.
  • Driving licence/access to a car is desirable due to the community support. We support travel by paying a mileage allowance of up to 45p per mile
  • The ability to work on a shift basis including days, evenings, weekends, waking nights and overnight sleep-ins
  • Provide personal care, where required to our customers
  • Administer and monitor medication
  • Have clear communication skills
  • Be able to record and report effectively

The hours you work will depend on our customer needs but we will agree these with you in advance.

Salary – £18,937 – 40 hours per week (£9.08ph)

This post requires employment references and clearance by the Disclosure & Barring Service.

Due to the large number of applications we receive, we are unfortunately not able to contact all applicants. If you have not heard from us within 2 weeks of submitting your application, you should assume that on this occasion, your application has not been successful.

Join us now – Apply here for Full-time/Part-time

Job Description

Head Office

Property Compliance Co-ordinator, Staines – reference PCCS112021

Property Compliance Co-ordinator – Staines

Are you looking for a new role within Property services? Or looking to change career into property management?

The Property Compliance Co-ordinator is a new role which involves, combining the administration of landlord Health & Safety work with the co-ordination of works programmes.  You will be working as part of a housing and property management team, reporting directly to the Property Services Manager.

Duties/Responsibilities:

  • Work with the PSM to develop and co-ordinate work programmes relating to property compliance / landlord health and safety including Gas services, Electrical inspections, Water safety management and more.
  • Effectively manage information relating to landlord health and safety using databases, Excel spreadsheets and filing systems; demonstrate accuracy and consistency of data storage and effective information retrieval.
  • Proactively monitor compliance work programmes and activity due dates; raise works orders with contractors and service providers as required.
  • Monitor contract end dates and other contract amendments for action with PSM and others; assist the PSM with contract procurement administration.
  • Support the PSM in producing monthly monitoring and other performance reports, including obtaining reports and information from contractors / service providers and others. Collate and present data relating to service performance.

Knowledge/Skills/Qualifications/Experience

  • Excellent communication skills both written and verbal
  • Intermediate IT skills, including Excel and databases
  • Understands importance of document control and record keeping
  • Excellent attention to detail
  • Build excellent working relationships with our contractors, staff and customers.

Salary up to £24k DOE

Annual leave – 25 days

This will be a Full-time role based in Head Office Staines.

Working hours will be Monday – Friday 9am-5pm.

Join us now – Apply here for Full-time

Job Description


HR Officer, Staines – reference HRO1021

Job Title:                            HR Officer

Reporting to:                     Head of HR

Salary:                                  £35,000

Overall Objectives

  • Be responsible and involved with all aspects of the HR processes including employee relations, recruitment, disciplinary and grievance as well as looking after the absenc e management procedures.
  • To ensure that HR policies, procedures and process are fully compliant with legal and statutory requirements.
  • To ensure HR KPI’s are produced on a monthly basis and analysed in terms of key trends
  • To have an understanding of payroll, pensions and benefit  process.

Key Responsibilities:

  • Be responsible for your own caseload and support line managers in dealing with performance management issues such as capability, absence, disciplinary and grievance to ensure that they are conducted in a fair, objective and compliant manner as well as adhering to Policy, Procedure and Employment Law.
  • To take minutes and represent HR at meetings where required.
  • Monitor absence on a monthly basis, using the Bradford Factor and liaise with managers in relation to absence management.
  • To work in conjunction with the Head of HR on the review and implementation of all relevant HR policies and procedures.
  • To ensure HR KPI’s are produced, managed and analysed to ensure compliance throughout the business.
  • Ensure the HR system is up to date and for all employee information to be kept in  accordance with GDPR.
  • To work in conjunction with our Internal Recruiter to ensure we provide a service to line managers in respect of senior and or office based recruitment and selection of staff, ensuring all recruitment activity is within budget and in accordance with the Ability’s diversity and equality policies.
  • To ensure all amendments for employees are processed in conjunction with payroll and ensure all correspondence is sent in a timely and efficient manner.
  • To assist with the pensions and benefits administration where required
  • To oversee the payroll post and be able to check and sign of all payroll reports before final sign off by Finance.
  • To consult appropriately on implementing any changes and communicate to all employees to ensure understanding and compliance.
  • To provide HR input and support to any projects which involve TUPE transfers.
  • To    keep    abreast      of    current    trends     in    pay     and    reward      and    contribute      to regular reviews of Ability’s compensation and benefits package.
  • To champion the promotion of Diversity and Equality throughout Ability’s HR policies and practices.
  • To attend meetings and carry out other duties reasonably requested in the absence of the Head of Human Resources
  • Any other duties that fall into the scope of this role.
  • Willing to travel to all office locations.

Requirements & Experience required:

  • CIPD Qualified to Level 5 or studying towards
  • Minimum of 2 Years’ experience within a HR Function managing employee cases
  • A thorough understanding and knowledge of Employment Law,
  • Proven experience of understanding all payroll processes inc pensions.
  • Makes sensible, intelligent decisions in order to advise managers on employee related matters.
  • HR System experience, including implementation, management and data analysis
  • Excellent interpersonal, written and presentational skills for varied audiences
  • Excellent attention to detail and organised
  • Demonstrate strong leadership and good  communication skills,
  • Demonstrates a “Can DO” Approach – approaches all tasks in an enthusiastic way.
  • Capable communication skills – handles complex and difficult situations with thought and confidence in a way that managers and employees can understand.
  • Competent user of Microsoft Word, Excel, Outlook and PowerPoint
  • Displays integrity – is sincere in own behaviour and in dealings with others
  • Self motivated and self aware – recognizes own strengths and weaknesses
  • Takes a broad interest in the success and development of the company and the human resource function as a whole
  • Works with others in a collaborative and solutions focused manner to achieve positive outcomes
  • Can quickly establish credibility and respect and build strong working relationships with department managers.
  • Takes a broad interest in the success and development of the company and the human resource function as a whole
  • Lead, motivate and influence staff at all levels, delivering excellent results on all employee matters
  • Must have a full Driving Licence and own vehicle available for work purposes
  • Experience working within a Social Care environment

Any other information:

See full job description below.

Join us now – Apply here

Job Description

We are a growing organisation and may need your AbilityPOSITIVE+ approach in the near future.

If you don’t see a job above that appeals to you, or that is in your area, we still want to hear from you. Click on the ‘join us now – Apply here’ link below and complete an application, this will give us the details we need to contact you when we have a suitable opportunity.

Join us now – Apply here