Page 3 - Ability Window Summer 2017 v2_Ability newsletter
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News roundup

                                                                Care & Support 

                                                                Ability Care & Support has
                                                                had an eventful 6 months.

                                                                The good news is that we
                                                                opened a new supported living
                                                                service at Phoebe Cusden House
                                                                in Reading.
         My favourite
                                                                However, this January, the Care Quality Commission
         thing about my
                                                                decided that 2 of our services need to improve. We have
         flat is everything!
                                                                been working hard ever since to draw up action plans to
                                                                make changes. We intend to get a good or outstanding
       New homes in Reading                                     rating next time around.
                                                                All our other registered services have been rated as good
       10 customers have moved in to our new                    by the Care Quality Commission. In October, our services in
       supported living flats in Reading.                        Hillingdon were rated as outstanding by the local authority.

                                                                Rita Asamoah has joined us as Director of Care & Support
       Phoebe Cusden House is home to customers with learning
                                                                and Christina Harben took the new position of Quality
       and physical disabilities, mental health and complex needs.
                                                                Lead. They will help us make sure that you receive
       Customers get round-the-clock support.
                                                                consistently high quality services from Ability.
       On Friday 31 March, we held an official opening and invited
       Cllr Mohammed Ayub to be the guest of honour.
       Customers and their guests joined us for tea and cake at  Housing
       Cedar Court care home, which is just next door.
                                                                We reviewed the work of
       Wendy is pleased with her new home. She says: “My favourite
                                                                the housing team over
       thing about my flat is everything! I love having my cat Oliver with
                                                                the past year. We are
       me. He’s 13. Ability support me and they’re great. They’re so
                                                                now bringing in changes
       funny. I call them silly sometimes, and they laugh and I laugh.”
                                                                to improve our service.
       The service is named after Phoebe Cusden MBE who was a
       former Mayor of Reading.                                 When we asked them about
                                                                their work, the team said they wanted to make more
                                                                difference to customers’ lives. They were also finding it
                                                                difficult to handle repairs issues.

                                                                Following the review, we drew up a new plan for housing
                                                                management and we will soon have 9 supported housing
                                                                assistants and a new housing manager to run our new-
                                                                look service.
                                                                The plan also
                                                                includes special
                                                                training for the
                                                                team, covering
                                                                the key areas of
                                                                our housing work.
       A plaque for Genesis House
                                                                The team will also
       Ramon is showing off the new plaque he designed to       get more feedback from customers in future, so that we
       welcome guests to Genesis House in Staines.              can keep improving our services. Some customers are now
                                                                coming on estate inspections. We will also hold meetings
       Genesis House customers asked if they could have £45 to pay
                                                                to explain how we plan to tackle problems.
       for a sign from the Improvement Fund. The Customer Panel
       were pleased to say, “Yes!”.                             In future, the team will run rent surgeries and a housing
                                                                roadshow. We will produce videos about our housing work.
       If you would like an improvement for your service, why not
       ask your housing or support worker to put in a request?
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