Page 7 - Ability Housing Association Annual Report 2016
P. 7

We aim to let homes quickly and fairly,                                           Facts &

 to meet government rules on rents and
 to offer good tenancy support.                                                    Figures


                                                                                   By the end of the year,

                                                                                   we housed     698      people
                                                                                   in 33   local authority


                                                                                   Meeting our
                                                                                   tenancy offer

                                                                                   We continued to let our homes
                                                                                   as fairly as possible.

                                                                                   Working toward
                                                                                   faster lettings

                                                                                   In last year’s report, we promised
                                                                                   to improve our letting times. Over
                                                                                   the year we brought down the time
                                                                                   it takes us to re-let empty homes
                                                                                   to an average of under 17 days.
 Tanya (seated) gets advice from her Supported Housing Assistant, Helen Mepham.
                                                                                   However, our target was 10 days,
 More housing support  A new home for Will
                                                                                   so we still have work to do.
 Tanya, who lives at The Lodge   service. The 3 staff can help them  and she answers my questions,  Will moved to Wishbone Way in  because of all the open space.
 in Farnham, is really pleased we  get repairs done, sort out their  explains what it includes and  September 2016. He says: “I was  The flat was really big and looked  During 2016-17
 met our promise to appoint new  rent payments, make a Housing  helps me to understand.  living with my parents, but my dad  quite bare, but I could see how I
 Supported Housing Assistants.   Benefit claim or work out their   became ill. Over time I became  could fill it and make it my home.  n We recruited a new member of
 “Helen helped me to set up my
 finances. They can also refer  my dad’s main carer which was a
 Our 3 Assistants – Hannah-Kate  direct debit to pay my rent, which                    staff at the start of the current
 them to other agencies if they  lot of responsibility.   “It was very stressful when I first
 Lampard, Helen Mepham and  makes things easy. I see her once  came here because it was such a  financial year. Revenue and
 need more specialist help.
 Theresa Dockery – work along-  or twice a month, which is good.   “I’m 30 now and wanted my own  big change, but now I’ve settled  Lettings Officer Paul Greenough
 side your Housing Services   The Assistants will also hold   I find it really easy to talk to Helen  space, so I contacted social services  in and I like it. I like my own space  is now working to speed up
 Officers to offer more support to  general rent and maintenance  and ask her questions. I asked  and told them the situation. They  and coming here made me feel   our lettings.
 customers who are struggling to  surgeries.  about having pets and now I  showed me a few places I could  I could be myself. I can make my
 manage their tenancies.   have permission to have a bird  move to and one of those places
 Tanya says: “My Supported Housing          own choices about what I do            n We will recruit another
 and a guinea pig. It’s good to
 Customers like Tanya are giving  Assistant is Helen Mepham. I talk  was Wishbone Way. I liked it here   and when.”  3 Supported Housing Assistants
 have her here.”
 us great feedback about the   to her about my service charge                         over the year.

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