Survey – Care & Support customers are big supporters!
Published: 15 Sep 2017
PFA Research Ltd. carried out a survey for us
Earlier this year, PFA Research asked our care & support customers 5 questions about the support we provide. In total, 221 customers returned completed surveys.
The questions we asked
Are you happy with the support service you get from Ability?
89% (203) said Yes
Some customers said they wish their carers didn’t keep changing.
|Does Ability help you feel safe?||86% (195) said Yes|
|Do Ability staff treat you with respect?||92% (205) said Yes|
Does Ability support you to be more independent?
|85% (189) said Yes|
Would you recommend Ability to otherpeople who need support?
|92% (205) said Yes|
David Fox, Head of Care and Support said:
“This is a very encouraging and positive set of results for Ability Care and Support. It was great to receive such positive feedback and some of the less positive feedback gives us a clear idea of how we can improve the services we provide”