Survey – Care & Support customers are big supporters!
Published: 15 Sep 2017
PFA Research Ltd. carried out a survey for us
Earlier this year, PFA Research asked our care & support customers 5 questions about the support we provide. In total, 221 customers returned completed surveys.
The questions we asked
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Are you happy with the support service you get from Ability?
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89% (203) said Yes
Some customers said they wish their carers didn’t keep changing.
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| Does Ability help you feel safe? | 86% (195) said Yes |
| Do Ability staff treat you with respect? | 92% (205) said Yes |
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Does Ability support you to be more independent?
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85% (189) said Yes |
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Would you recommend Ability to otherpeople who need support?
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92% (205) said Yes |
David Fox, Head of Care and Support said:
“This is a very encouraging and positive set of results for Ability Care and Support. It was great to receive such positive feedback and some of the less positive feedback gives us a clear idea of how we can improve the services we provide”