• Mears Group welcome our Customer Panel visitors

    15 May 2015

    Stuart Rees, who is Chair of the Customer Panel, and Carron Cleversley from the Panel and the Q-Team, were invited so they could see first hand how Mears – our new repairs contractors – run our repairs service.

  • ‘Speed networking’ at the Ability AGM

    31 Mar 2015

    We brought our Board members, customers and staff together in a great new way at our AGM on Wednesday.

  • New services in Hampshire

    31 Mar 2015

    Ability Care & Support has began providing services to customers in Waterlooville, Hampshire.

  • Carron joins the call for new homes for Britain

    27 Mar 2015

    Carron Cleversley from our Customer Panel enjoyed a great day out in London on Tuesday 17 March – when she joined our trip to the Homes for Britain Rally.

  • Fiddlers Green gets ‘good’ rating from the CQC

    5 Mar 2015

    Fiddlers Green our care home for people with physical disabilities in Kingston has been awarded ‘good’ in every category, following a Care Quality Commission (CQC) inspection.

  • New business awards

    12 Jan 2015

    We are very pleased to announce recent contract awards in Hampshire, Hillingdon and Reading. Hampshire framework for Learning Disability Services […]

  • High levels of customer satisfaction

    15 Dec 2014

    Results from a recent survey show that 85% of customers are satisfied with the service provided by Ability. 100 customer […]

  • Ability services ‘fully compliant’

    3 Nov 2014

    Ability’s registered services were all assessed as ‘fully compliant’ after their annual inspection by the Care Quality Commission (CQC) – […]

  • Customer suggestions approved

    15 Oct 2014

    At this month’s meeting our Customer Panel reviewed and approved suggestions made by customers for improvements at several of our […]

  • New supported homes for Reading

    1 Sep 2014

    These nine new homes for supported living are almost complete.  They comprise a mix of one and two-bedroom flats and […]

  • Q-Team in action

    20 Aug 2014

    The Q-Team is a group of trained customers who visit Ability’s services to get face-to-face feedback from customers to find […]

  • Latest edition of Window

    5 Aug 2014

    This is the summer edition of Window, our customer newsletter. Here you can read customers’ own stories, see what’s been […]

  • 10 years of independent living

    24 Jul 2014

    Nine residents of our supported living development in Earley for people with learning disabilities celebrate 10 years of living independently.

  • AbilityPOSITIVE+ arrives!

    9 Jul 2014

    AbilityPOSITIVE+ is a fresh approach to customer service that we launched at our staff conferences during the summer. AbilityPOSITIVE+ is […]

  • New kitchens in Liss

    24 Jun 2014

    To mark the completion of their kitchen upgrade, customers in East Hampshire were treated to a celebration barbecue by our contractor Richardson.

  • Celebrating new Ability flats in Hastings

    1 Apr 2014

    Ability’s new development of ten supported living flats is officially opened by the Mayor of Hastings. Bennett Court provides 10 […]

  • Changes to CQC Inspections

    26 Mar 2014

    The Care Quality Commission (CQC) is changing the way it does inspections so that they will answer the following questions about our services.

  • Customers taking centre stage

    28 Feb 2014

    Ability’s Annual Report for 2012-13 is now published. This year has been about customers getting more involved in Ability, taking the lead on activities and working with us to improve our services.

  • Customers in Croydon give their new homes the ‘thumbs up’

    21 Jan 2014

    Some very happy customers have just visited their new Ability homes in Croydon. Ability’s development team and building contractors hosted […]

  • Five year celebration in Hillingdon

    25 Nov 2013

    A great afternoon of food, fun and celebration was enjoyed by customers, their families, guests and staff at our afternoon barbecue in Hillingdon.

  • Celebration barbecue in Mitcham

    23 Aug 2013

    Tenants, support workers and invited guests gathered at Ability’s supported living development in Mitcham last Friday for a celebration barbecue […]

  • Ability CEO to address Rio Conference

    12 Aug 2013

    Ability Housing Association Chief   Executive, David Williams, is to speak at the second International Forum on Inclusion, in Rio de […]

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