Customer Panel members

Liam, Customer Panel memberLiam has lived in an Ability flat for 13 years. He has an NVQ in computing and works for Slough Borough Council. Liam has been actively involved in helping to develop the Panel and establish effective customer engagement tools. “I feel the Customer Panel is beginning to make real changes and introduce things which will have a big impact and make a difference to Ability’s services over the next few years. I enjoy meeting regularly and building relationships with staff and customers from different areas.”

Keith, Customer panel memberKeith has been with Ability for 21 years. He has always been actively involved in his community and with Ability. He was an Ability Board member for six years before joining the Customer Panel, so he has lots of experience of working to improve our services. “I would recommend anyone to join the Panel, who wants to have a say in Ability. It’s your housing association, so join the Panel and say it. We meet about four times a year, so it doesn’t take up too much time. I still enjoy meeting new members who are glad to give up their time and share their views with others. It’s also interesting going to other sites and events – like Richardson’s head office or the opening of a new service – and talking to the guys.”