Page 8 - Ability Housing Association Annual Report 2016
P. 8

We work to make sure your home and neighbourhood                                                                                                                Facts &

               are clean, safe and good places to live, and we promise
               to tackle anti-social behaviour.                                                                                                                                Figures

                                                                                    Customer Benefits

                                                                                                                                                                               During the year, we drew up local business plans in 7 areas.

                                                                              “  We hosted a BBQ for our                                                                       We spoke to 43 tenants and 30 Care & Support customers.
                                                                                                                                                                               We asked what they thought of our services.
                                                                               friends and family. It was
                                                                               a really good day. The                                                                          We found that:
                                                                               furniture was definitely                                                                                    of Care & Support customers were
                                                                                                                                                                               100% satisfied with the service.
                                                                               money well spent!”
                                                                                                                                                                               81%      of tenants were happy with their home, and

                                                                                                                                                                                        of tenants were happy with the repairs
                                                                                                                                      New local plans                          78% service.

                                                                                                                                      As we promised last year, we worked      Although most people were happy, 6 people told us they
                                                                                                                                      with customers to create local
                                                                                                                                                                               were unhappy with our handling of anti-social behaviour,
                                                                                                                                      business plans. These plans will help
                                                                                                                                                                               so we need to look at this in future.
                                                                                                                                      us to:
               Improvement fund award for Genesis House                                                                               n continue assisting people to live      In some areas, like Swindon, we saw ways to improve our
                                                                                                                                                                               existing service. In other areas, including West Sussex, we
                                                                                                                                      n make sure services remain
               Customers who live at Genesis  The Panel also awarded funding for:                                                                                              planned to meet changing local commissioning priorities.
                                                                                                                                        financially viable
               House in Staines, pictured above, are  n garden furniture for Elva Court
               really pleased with the new garden  in Bexhill-on-Sea                                                                  n check that services meet local         During 2016-17
               furniture and barbecue they gained                                                                                       needs
                                              n benches for each of the 4
               in July. The items were chosen by                                                                                      n check the condition of properties      n We are currently using a new priority list to plan
                                                communal gardens in Talbot
               customers and bought with an                                                                                             and plan large-scale maintenance
                                                village in Poole, and                                                                                                             Property MOTs in each area.
               award from our improvement fund,                                                                                       n continue to add to customer
               with the approval of the Customer  n pots, plants and raised beds for an  Raised planters for the                        satisfaction and wellbeing, and        n We will work with customers to draw up 10 more local
               Panel.                           easy-to-access vegetable patch in  Cavell House garden.                               n find ways to grow so that we can          business plans. We aim to cover St Albans, Merton,
                                                the garden shared by Cavell House
               Ramon said: “We have tables, chairs                                                                                      offer more homes and more care            Essex and Hillingdon.
                                                and The Lodge in Farnham.
               and some recliners, which is great for                                                                                   & support.
               the summer. We also got a big BBQ,  To be successful, all of these
               which we had fun assembling    improvement ideas had to:
               ourselves. We then hosted a BBQ for  n benefit customers
               our friends and family. It was a really  n have some lasting value (so not
               good day. The furniture was definitely  a party or day trip)
               money well spent!”
                                              n cost between £100 and £2,500 in
                                                total, and
                                              n not need expensive ongoing

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