Page 6 - Ability Housing Association Annual Report 2016
P. 6

We aim to let homes quickly and fairly,                                                                                                                                                    Facts &

               to meet government rules on rents and
               to offer good tenancy support.                                                                                                                                                             Figures


                                                                                                                                                                                                           By the end of the year,

                                                                                                                                                                                                           we housed    698      people
                                                                                                                                                                                                           in 33   local authority


                                                                                                                                                                                                           Meeting our
                                                                                                                                                                                                           tenancy offer

                                                                                                                                                                                                           We continued to let our homes
                                                                                                                                                                                                           as fairly as possible.

                                                                                                                                                                                                           Working toward
                                                                                                                                                                                                           faster lettings

                                                                                                                                                                                                           In last year’s report, we promised
                                                                                                                                                                                                           to improve our letting times. Over
                                                                                                                                                                                                           the year we brought down the time
                                                                                                                                                                                                           it takes us to re-let empty homes
                                                                                                                                                                                                           to an average of under 17 days.
                   Tanya (seated) gets advice from her Supported Housing Assistant, Helen Mepham.
                                                                                                                                                                                                           However, our target was 10 days,
                   More housing support                                                                                              A new home for Will
                                                                                                                                                                                                           so we still have work to do.
                   Tanya, who lives at The Lodge   service. The 3 staff can help them  and she answers my questions,                 Will moved to Wishbone Way in  because of all the open space.
                   in Farnham, is really pleased we  get repairs done, sort out their  explains what it includes and                 September 2016. He says: “I was  The flat was really big and looked   During 2016-17
                   met our promise to appoint new  rent payments, make a Housing  helps me to understand.                            living with my parents, but my dad  quite bare, but I could see how I
                   Supported Housing Assistants.   Benefit claim or work out their                                                   became ill. Over time I became  could fill it and make it my home.    n We recruited a new member of
                                                                            “Helen helped me to set up my
                                               finances. They can also refer                                                         my dad’s main carer which was a
                   Our 3 Assistants – Hannah-Kate                           direct debit to pay my rent, which                                                                                                staff at the start of the current
                                               them to other agencies if they                                                        lot of responsibility.        “It was very stressful when I first
                   Lampard, Helen Mepham and                                makes things easy. I see her once                                                      came here because it was such a            financial year. Revenue and
                                               need more specialist help.
                   Theresa Dockery – work along-                            or twice a month, which is good.                         “I’m 30 now and wanted my own  big change, but now I’ve settled          Lettings Officer Paul Greenough
                   side your Housing Services   The Assistants will also hold   I find it really easy to talk to Helen               space, so I contacted social services  in and I like it. I like my own space  is now working to speed up
                   Officers to offer more support to  general rent and maintenance  and ask her questions. I asked                   and told them the situation. They  and coming here made me feel          our lettings.
                   customers who are struggling to  surgeries.              about having pets and now I                              showed me a few places I could  I could be myself. I can make my
                   manage their tenancies.                                  have permission to have a bird                           move to and one of those places
                                               Tanya says: “My Supported Housing                                                                                   own choices about what I do             n We will recruit another
                                                                            and a guinea pig. It’s good to
                   Customers like Tanya are giving  Assistant is Helen Mepham. I talk                                                was Wishbone Way. I liked it here   and when.”                           3 Supported Housing Assistants
                                                                            have her here.”
                   us great feedback about the   to her about my service charge                                                                                                                               over the year.

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