News
New Customer Service Centre opens for business
May 3, 2011
The CSC Team at a training seminar
Ability’s has established a new Customer Service Centre to offer customers a single point of contact for their enquiries, requests and feedback.
The Customer Service Centre will handle all inbound customer calls including repairs reporting, rent account queries, complaints and feedback.
As Ability Chief Executive explains “we’ve listened to our customers and analysed their feedback to learn how we can improve their experiences. By bringing all customer contact into one place we can provide a more joined up service and learn continuously from feedback.”
A key feature of the new service centre is the use of information technology to improve tracking of customer issues and record feedback. Staff have been specially trained and we expect our customers to notice a real improvement in how their issues are handled.
Locally based Housing Service Officers and Housing Support Workers will still be on hand to provide all the services they have provided previously.