1  About Ability Housing Association

1. What is Ability Housing Association?
2. Our values
3. Our service standards
4. How to make a complaint
5. How to contact Ability

2  Living in your Ability home

1. Your Ability Housing Association Scheme
2. Your Ability Tenancy Agreement
3. Your Rights
4. Moving in
5. Taking part
6. Moving on

3  Your repairs service

1. How to report a repair
2. Emergencies
3. Gas Safety
4. Our response times
5. Maintenance and adaptations
6. Code of Conduct

4  Money matters

1. Your rent and service charges
2. FAQs about paying rent
3. Money saving tips
4. Energy saving tips
5. Cost cutting tips

5  Your support services

1. What type of support does Ability provide?
2. FAQs about support
3. Housing with support
4. Floating support

6  Useful stuff

1. Your rent and service charges

Welcome to Ability Housing Association

On behalf of everyone at Ability Housing Association, I would like to welcome you as a tenant.We all very much hope that you will enjoy living in your new home and that our team can help you achieve your goals for living more independently.

We also hope that you will find this handbook helpful and informative. Its purpose is to provide you with both practical information about your home and guidance about your rights and responsibilities as a tenant of a registered social landlord.

If you have any queries that are not covered by the handbook or your Tenancy Agreement, please speak to your Housing Support Worker, if you have one, or contact your area office.

David Williams
Chief Executive
Ability Housing Association