Service Offers
Ability has set up a customer panel to work with us to develop our service standards and offers. These are summarised in the Service Offers booklet which you can download from here – please click the link below.
A printed copy of this booklet has also been sent to all our customers.
We are now developing our standards in more detail – the Home Standard for Repairs is detailed below.
The remaining standards will be published here when they are finalised. Please revisit the website to check and view them.
Home Standard for Repairs
This standard sets out the repairs we are responsible for and how quickly we will do them. It also explains which repairs are your responsibility as a tenant.
Click on the links below to find out more: