Service Users News
Moving on in Merton
December 7, 2011
Three former tenants of Layton House tell their stories.
Ability’s Second Annual Report to Our Customers
Our second annual report to customers shows how we’ve listened to our customers’ views to make our services better.
Changes to housing benefit
October 11, 2011
The Government is planning to make significant changes to welfare payments including housing benefit.
New Customer Service Centre opens for business
May 3, 2011
Ability’s has established a new Customer Service Centre to offer customers a single point of contact for their enquiries, requests and feedback.
Ability’s first annual report to customers
December 3, 2010
Ability has just published its first customer report about the new standards for housing providers.
Tenant Satisfaction Survey 2010
August 12, 2010
Tenants of Ability we need your help…!
“Communal living areas are history”
February 17, 2010
Ability Chief Executive, David Williams, explains why Ability has phased out communal living areas from its supported living schemes …
Prepay meter campaign victory
February 4, 2010
The National Housing Federation’s campaign for fairer prepay meter charging saves £150m for poorest energy customers.
Direct Debit – the easy way to pay your rent
February 1, 2010
Why not pay your rent by direct debit? Paying by direct debit is very easy and can take the hassle out of making your rent payments to Ability.
Ability tenants ’snowed in’
January 22, 2010
Ability tenants Sophie Woodham and Lee Hubbucks were featured in a press article about the recent snow affecting Reading after they were unable to leave their home.