Publications
Customer Annual Report 2011
Customer Annual Report 2011
Annual Report to Our Customers 2011
This is our second Annual Report to our customers. It looks at the areas we said we’d improve since last year and shows the progress we’ve made. It also highlights the areas we are going to work on in the next 12 months.
This year we have also produced an Easy Read edition of the Annual Report which is also available for download here.
Easy Read Customer Annual Report
Window Issue 8
5/09/2011
The 2011 Summer issue with news and stories from our customers and information about Ability.
Annual Report 2009-2010
Our Annual Report can be viewed online by clicking the link below:
Or if you prefer, you can download the PDF version (2MB) here:
Annual Report to Customers 2010
1 /12/10
This is Ability’s first Annual Report to our customers. It covers the new standards set for housing providers like Ability and shows how we are performing against them.
Annual Report to Customers 2010
Services in Reading
5/10/2011
This booklet gives details and contacts for the services Ability provides in Reading.
Annual Report 2008-2009
19/03/2010
Our Annual Report for 2008-2009 is available to download as a PDF (470KB). Please contact us if you would like a printed version.
Services and Contacts for Slough
15/12/2009
This booklet gives details and contacts for the services Ability provides in Slough.
Window Summer 2009
4/08/2009
Summer issue with news and stories from our customers and information about Ability.
download Window Issue 4 (1.6MB)
Annual Report 2007-2008
10/06/2009
Our Annual Report for 2007-2008 is available to download as a PDF (2.5MB). Please contact us if you would like a printed version.
Download Annual report 2007-2008
Window Issue 3
11/05/2009
This 3rd issue of “Window” is a special edition explaining our new repairs service for tenants.
download Window Issue 3 (750kb)
Service Map March 2009
11/05/2009
Here you can downlaod a map in PDF format, showing where Ability provides housing and support services for people who want to live more independently.
download Window Issue 3 (750kb)
Joining Together
9/02/2009
A leaflet explaining the merger of Ability with REAP, including questions and answers, an updated organisation chart and updated service map.
(NB. this download is a 2Mb file in PDF format)
download “Joining Together” (2Mb)
“Window,” Autumn 2008 Newsletter
20/10/2008
Click to download the autumn 2008 issue of “Window.”
“Windiw,” AUtumn 2008 (1.7 MB)
Annual Report 2006-2007
22/05/2008
Our Annual Report for 2006-2007 is now available to download as a PDF (1MB).
Please contact us if you would like to receive a printed version.
Click here to download Annual Report 2006-2007
“Window,” new-look newsletter February 2008
“Window” is the name of Ability’s new-look newsletter for tenants and service users.
Customer Charter – updated
24/01/2007
Ability’s Customer Charter outlines our commitment to providing quality services to all of our customers and the level of service they can expect from us.
The Charter has been updated and in January 2007 was approved by the Plain English Campaign. The new Charter contains the Crystal Mark logo.
click here to download the Charter
Accessahome
17/03/2011
Accessahome is a multi-authority on-line accessible housing register run by Ability Housing Association. It is designed to offer disabled people more housing options and increased choice about where they live.
Floating Support From Ability
Our Floating Support leaflet Includes explanations, aims and frequently asked questions.
Download Floating Support Leaflet
Housing with Support Leaflet
Our Housing with Support. leaflet Includes explanations, aims and frequently asked questions.
Download Housing with Support Leaflet