‘Speed networking’ at the Ability AGM
Published: 31 Mar 2015
We brought our Board members, customers and staff together in a great new way, at our AGM on Wednesday 25 March.
We used an idea similar to speed dating to give 10 customers from the Customer Panel and the Q-Team the chance to meet 10 members of the Board face to face.
Our outgoing and new Board Chairs – John Daley and Jane Harrison – together with eight other Board members, split up into groups to represent the Finance and Risk Committee, the HR (Human Resources) Committee and the Customer Service Committee.
Meanwhile, our customers, including Stuart Rees, who chairs the Customer Panel, split into a Care & Support group, a Housing group, and a group to represent the Q-Team.
In blocks of 10 minutes, the customer groups ‘visited’ each of the Board groups to find out more about their role. They asked questions about the future of Ability and wanted to know if we would be building new homes in future.
Customers also asked the Board whether customers come first when they are making decisions – and they invited Board members to come to one of their Customer Panel meetings.
The session went really well and people gave us great feedback. Board members and customers all said they would have liked even longer to get to know each other.
Foster Opoku-Otchere, who is a member of the Q-Team said: “It was brilliant! Fantastic! We should do it every time. I really enjoyed talking to the Board and understanding better what they do.”